High Group Pty Ltd (“High Group”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website (www.highgroup.au), contact us, or engage our demolition, excavation, and earthworks services across Sydney and NSW.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of personal information: contact details including name, phone number, email address, and postal address; company or builder name and ABN for commercial enquiries; project details such as type, location, scope, value, and timeline; records of enquiries, quotes, and correspondence; and employment information for job applicants including résumés, qualifications, and references.
When you visit www.highgroup.au, we may automatically collect IP address and browser type, pages visited and time spent on site, referring website or search terms, and device and operating system information. This data is collected via cookies and analytics tools to improve our website performance. No personally identifiable information is collected without your explicit consent.
How We Use Your Information
We use your personal information to respond to project enquiries and provide quotations, deliver and manage demolition, excavation, and earthworks services, issue invoices and maintain project records, comply with legal, safety, and regulatory obligations under Work Health & Safety laws and EPA requirements in NSW, improve our website and service offerings, assess job applications and manage employment relationships, and send service-related communications where you have opted in.
Disclosure of Information
We do not sell, rent, or trade your personal information. We may share your information with subcontractors and suppliers only where necessary to deliver agreed project work, regulatory and government bodies when required by law, professional advisors bound by confidentiality obligations, and IT and data service providers who assist with business operations under data processing agreements. All third parties are required to handle your information in accordance with applicable privacy laws.
Data Storage & Security
High Group stores personal information on secure systems located in Australia. We implement appropriate technical and organisational measures — including access controls, encryption, and secure communications — to protect your data against unauthorised access, loss, or misuse. While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. We encourage you to contact us directly at [email protected] if you have any security concerns.
Retention of Information
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related records are generally retained for a minimum of seven (7) years in accordance with Australian commercial and tax obligations. Employment records are retained in accordance with applicable Fair Work and WHS legislation.
Access & Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us at [email protected], call 1300 502 669, or write to 30 Carlingford Street, Regents Park NSW 2143. We will respond within 30 days.
Cookies & Analytics
Our website uses cookies to enhance your browsing experience and gather anonymous analytics data. You may disable cookies through your browser settings, however some website features may not function correctly as a result. We do not use cookies to collect personally identifiable information without your consent.
Complaints
If you believe we have not handled your personal information appropriately, please contact us at [email protected] in the first instance. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
This Privacy Policy may be updated from time to time. The current version will always be available at www.highgroup.au. Last updated: 1 May 2026.